Business Services

There is no doubt that technology will provide a major boost for businesses across the country as they begin to emerge from the recession during 2010. Research shows that firms that have harnessed the power of technology have coped much better with the downturn. In the year ahead, as ... read more..

Is fixed mobile integration a contradiction in terms or the most efficient way of managing your mobile infrastructure? Lesley Hansen discusses Fixed Mobile Integration (FMI) is the supply of communication services based on the combination of wired and wireless technologies, and, theoretically, became possible at the outset of the 1990s ... read more..

(Article taken from Management Guidelines 331 Future of the Desktop)The desktop computing marketplace is fast-paced, with an increasing variety of options for the delivery of information both within an organisation and the wider connected community. In facilitating this information, the way in which applications are installed and accessed has become ... read more..

tomorrow's technology todayGary Cornell and his views from across the pondI was recently talking to a friend who runs a small company. He told me he was thinking of ditching their use of Gmail for their corporate email because of the recent Gmail outages and return to them doing it ... read more..

Maggie Berry, Director of womenintechnology.co.uk, questions whether the infrastructure is in place to support women seeking a career within the IT industry.Lets start with a few facts and figures. Currently, just 19% of the IT and Telecoms workforce is female, a figure which has fallen by 4% since 2005. Just ... read more..

Within IT, code maintenance is an often overlooked area of misery and costs. Code maintenance is generally overlooked as the costs and potential problems associated with cleaning up old code can be huge. The industry sees their options are to leave the code as is and accept the massive code ... read more..

This is the second part of a series of white papers by Erudine that examines the issues and problems of Legacy Systems. First, this paper takes a look how legacy problems are usually confined to the components of a project that handle behaviour. Second, this paper introduces the Erudine Behaviour ... read more..

One of the most difficult challenges facing IT directors today is maintaining and upgrading legacy systems. Legacy is becoming a hot topic: research by the Gartner group show that the main concern amongst IT managers in mid-sized IT companies is integration with legacy systems.The Burden of Legacy ... read more..

The Erudine Behaviour Engine is an innovative technology for the generation and management of complex business rules. This paper examines how the unique benefits the engine can bring to projects requiring business data workflow management, and specifically Business Process Management (BPM) and Business Process Automation (BPA) systems.Unique Improvements to Business ... read more..

The problems and issues around requirements capture and management are well documented within the IT industry. It is the defects in the requirements definition process that very often lead to failure in the successful implementation of major IT projects. We would all contend that truly successful development can only take ... read more..

Programmes and projects are significant investments and key mechanisms by which business change is achieved. Yet many otherwise successful organisations fail to reap full value from this investment by not learning the lessons from this experience.Profiting from Experience ... read more..

Information lies at the heart of effective management. Not only are business executives accountable for the information published to the market, but effective strategic and operational decisions rely on intelligence derived from available data. Organisations need to have access to the 'right' data to improve competitiveness, grow market share, meet ... read more..

Given the significant costs and strategic value of IT, measuring its performance is at least as important as measuring the performance of any other key business function. Yet many organisations find IT performance measurement challenging, so they settle for measuring what they can - rather than what they want or ... read more..

Achieving successful alignment of IT with the business starts with reaching an understanding and agreement between business and IT about IT's role and business contribution. This will get senior management in both IT and the business, involved and accountable for IT governance, and support the board in setting direction. True ... read more..

Organisations recognise the need for risk management, and many purport to have it in place. Further investigation often reveals inconsistent and superficial processes for risk identification and management, and even inconsistent approaches to risk categorisation. Management is reassured by the belief that risk management is in place, as evidenced by ... read more..

For some companies, IT budgeting can seem like a mystical art fit only for specialist accountants; for others, it's a money pit that yields few measurable benefits. The complex issues at play include visible and invisible spend, varying views on approaches such as total cost of ownership (TCO), expected lifespan ... read more..

Standards for many aspects of business - IT included - have been available for many years. Fully embraced by some, ignored by others on the grounds that attaining and maintaining compliance is too onerous, while others choose a middle path of following the principles without certification or independent verification. Standards ... read more..

IT governance as a critical enabler to Transformational GovernmentThere is no doubt that the pace of business change has increased and will continue to do so. It is also true that opportunities for significant incremental business benefit are diminishing and that, increasingly, organisations are depending on technology to achieve the ... read more..

With falling technology costs, human resources increasingly comprise the largest component of IT expenditure. As IT governance is concerned with achieving value for IT expenditure, it must focus on these human resources, as well as on the technological and financial resources. The constantly changing IT world presents particular challenges for ... read more..

With falling technology costs, human resources increasingly comprise the largest component of IT expenditure. As IT governance is concerned with achieving value for IT expenditure, it must focus on these human resources, as well as on the technological and financial resources. The constantly changing IT world presents particular challenges for ... read more..

IT Governance is a critical topic for business leaders given the significant investment and central role IT plays in today's organisations. However, IT Governance is a much misunderstood subject and means different things to different people. At Ernst Young, we think it's time for organisations to put IT Governance ... read more..

It is intended that this document will provide IT strategists and decision makers with an overview of the benefits, risks and challenges faced in moving to an Exchange 2007 environment and help them to prepare their organisations and infrastructures for the future. This document is not intended to provide a ... read more..

Avanade believe that collaboration is an organizational capability that will become increasingly vital to business success and, further, that digital collaboration - the use of technologies to enable efficient and valuable connections among people and information - represents the area of IT with the greatest potential for improving business performance ... read more..

Mobile phones have now become an essential part of everyday life with more that 40m owned by British residents. Their constantly increasing functionality and the fact that hardly anyone goes anywhere without their mobile means that the information available on both SIM /Handset can determine more about a person's movements, ... read more..

Explore the progression of IT systems and find guidance for improving your organization. Infrastructure Optimization serves as a gauge for IT organizations and provides a logical roadmap to progress from reactive to proactive IT service management.Infrastructure Optimization ... read more..

Whilst the business demand and opportunities to leverage IT for competitive advantage have grown enormously, many organisations are enmeshed in IT for the 'run-the-business'. Indeed research shows that on average over 70% of IT spend goes on run-the-business and this proportion has actually grown in recent years!Accordingly, TCS has evolved ... read more..

Hundreds, even thousands, of applications serve as the lifeblood of each of today's distributed global enterprises - at use in more places and in more ways than ever before. To deal with the growing complexity and cost of application deployment, maintenance and performance, organisations are looking for solutions to streamline, ... read more..

The purpose of this white paper is to give an overview of Microsoft licensing models for the server operating system and server applications under virtual environments. It can help you understand how to use Microsoft server products with virtualization technologies, such as Microsoft Hyper-VT technology, Microsoft Virtual Server 2005 R2, ... read more..

IT users of every type have always pursued higher quality services and improved flexibility, scalability and transparency. Nowhere is that more true than when these IT users are in the market for remote management of their IT infrastructures.Infrastructure Outsourcing ... read more..

Today's IT environments are a complex landscape, nearly always encompassing multiple technologies and providers. The key to effective IT management is to see beyond individual devices and connections to get a true picture of how each resource affects the applications and business processes it supports.Business Service Management via Remote Infrastructure ... read more..