CRM, Call Centre and Marketing

Results of NCC Member Question Issued 4th August 2010 I'm considering purchasing the Frontrange SAM Suite to better organise our software asset management through automating the process of comparing software installs with licenses held over our 1400 desktops and laptops plus our 120 servers. Would any members like to share their ... read more..

NCC Members can ask relevant questions to the wider NCC membership, moderated by NCC. We collate the responses and where appropriate anonymise them, then publish the results on the website for the benefit of the wider Membership. Can you help...We are an aerospace manufacturing company in the north of England. ... read more..

CRM platforms contain only some of the information pertaining to business contacts and customers prospects, and so those tasked with business development spend an inordinate amount of time searching for information that will give them the big picture. Can social search and analytics come to the rescue? We believe it ... read more..

In the wake of a new Australian Prime Minister coming to office, some observers of the outsourced CRM market may have missed Vertexs purchase of Australian vendor PCI (to be rebranded under the Vertex name). In our view, this is a prudent business move on Vertexs part, considering the ... read more..

NCC Guidelines for IT ManagementNumber 336 Every business now collects and stores volumes of information that were unimaginable even a decade ago. Managed well, this data can be used to unlock new sources of economic value and provide fresh insight for marketing. But how many organisations can truly claim ... read more..

Concentrix, 2008. Introduction Whatever CRM system you choose, implementing it correctly is essential to the success of any CRM project. To implement it correctly, you need an effective project methodology. This will minimise the risks and costs associated with CRM initiatives and achieve higher return on investment (ROI) by providing maximum ... read more..

CASE STUDY: ANGLIAN WATER/CLICKSOFTWARE Anglian Water, part of the AWG Group, is located in the east of England and serves the needs of around 6 million industrial, commercial and domestic customers. It is geographically the largest water company in England and Wales - stretching across some 27,500 square kilometres from the ... read more..

Press Release from The National Computing Centre, Manchester UK. Issued 20th July 2009 Companies are still failing to gain all the anticipated benefits from their customer relationship management systems (CRM), according to a new NCC Research study commissioned by the Evaluation Centre (www.evaluationcentre.com) an interactive online service guiding IT buyers in the ... read more..

Companies have spent heavily on their CRM systems, but the most important part of customer communication management remains the humble document the letters, statements, marketing messages and contracts companies send out to their customers and prospects. And how many firms have focused properly on this area? Customer retention should be ... read more..

The problem with ERP was that it focused on automating business processes rather than on seeing what information key decision-makers actually wanted. Most ERP solutions lacked any front office applications. Consequently, companies often lacked the information they most needed - information ... read more..