BPO & IT Outsourcing

Analysis of the presentations at the upcoming IT Service Management Forum (itSMF) UK Conference reveals three hot topics coming to the fore. Last years emphasis on people is continued, while the oft-neglected ITIL v3 disciplines of service design and continual service improvement get significant coverage. All three need greater exposure ... read more..

shared services case studyIntroductionThe challenges of working with multiple databases within any organisation are well documented. In the sensitive and data rich environment of the NHS, handling, managing and accessing multiple databases is a regular activity that drives the business forward. However, as databases organically grow and the demands placed ... read more..

green IT As part of our look at Greener and more sustainable IT Jason Meers takes a look at repurposing IT Save time and money by converting your old PCs and laptops into thin clients. IT seems that every 10 years or so the computer industry re-invents itself and gives us new ... read more..

With unemployment, hiring freezes and redundancy dominating the headlines, its not surprising that many business professionals will happily say goodbye to a recession-dominated 2009 and look forward to a more positive 2010. The IT sector, like many others, was unable to sidestep the impact of a global recession, experiencing a ... read more..

(Article taken from Legal Guidelines 11 Shoosmiths)There is no universally accepted definition of Cloud Computing. This is perhaps what underlies so many of the misconceptions and gaps in understanding, and what causes difficulties when it comes to communicating the benefits and risks to the various tiers of a business.Regardless ... read more..

Nikolaos Makris of 2X Software considers the growth of thin client computing (and the environmental implications), and where it is heading in the futureIts official the days of the local desktop OS are numbered! By 2014, Gartner predicts that there will be more than 66 million virtualised desktops globally. ... read more..

A decade into a new millennium, much of our IT infrastructure is fit for digital landfill and we are continuing to pour money into it at an alarming rate. The current approach to IT is to custom-build systems and incrementally change them as required. As the degree of change ... read more..

Expectation is often overlooked as a key element that is as critical to the nature of Managed Services as the service itself. Managing expectations, dispelling perceptions and enforcing reality help create a successful partnership between client and supplier, one of aligned vision and mutual respect. ... read more..