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Before making any investment on convergence, it is fundamental to ensure that you have established what you hope to achieve with such an investment and have formulated a plan to achieve this.

In the development of such a plan, identifying what your pain points are in terms of communications and what impact this is having on your organisation is necessary. A telecommunications review broken down by a staffing profile will help to isolate these requirements.

Understanding what convergence is and what potential tools are available to enable your staff to do their job will help you to create a roadmap of what you can expect to achieve.

Once you have analysed your workplace and identified what it is you wish to achieve, you can formulate your plan. Before moving forward, it is vital that you consider your current investments and how you can develop a roadmap to convergence without breaking the bank.

Your roadmap to convergence will require an IP readiness assessment and examination of what network investment is necessary to support convergence technology. Once you have established your requirements you will then need to turn your attention to the commercial considerations that are necessary to ensure a successful outcome.

Executed properly, communications technology can unleash your staff from communications bottlenecks; convergence holds the promise of improving not only staff efficiency, but the bottom line.

These Guidelines will aid you in assessing your own organisation, defining your requirements, migration and interoperability issues, and network considerations.

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